Rewards Terms and Conditions
Loving Tan Rewards (also referred to as Loving Tan’s Loyalty Program) is a customer rewards program (“Program”) managed and conducted by Love Cosmetics T/A Loving Tan Pty Ltd ABN 651 346 017 91 (“Loving Tan”) for the benefit of its customers (“Customer” or “you”). Opting in to the Program is automatic upon: the creation of a Client file by providing personal information for the Loving Tan database (“Client file”) online via the program sign-up box on lovingtan.com, us.lovingtan.com, au.lovingtan.com, int.lovingtan.com (collectively the "Site").
PARTICIPATION AND MEMBERSHIP
Participation in the Program is only open to all Loving Tan retail customers that have access to our online stores. If you are under the age of 18 years, you must have parental/guardian approval to opt in to the Program, and further your parent/guardian must read and consent to these Terms and Conditions. These Terms and Conditions will be accepted by you and will be binding on you at the time of opting in. If you do not agree to be bound by these Terms and Conditions please do not participate in the Program. This program is not available to Wholesale retailers or stockist.
CALCULATION OF REWARD POINTS
Purchases on our online stores will be converted into points provided you use the email address associated with your Loving Tan Rewards account. Loving Tan Rewards excludes returns, refunds, delivery charges, and the purchase of gift cards. Loving Tan Rewards spend excludes local taxes.
Your Rewards spend will be calculated and accumulated over a rolling 12-month period and your point balance is accessible in real time. Loving Tan reserves the right to change points balances if it believes someone is unfairly accumulating points not within the rules set out in this document. Program Spend will not be calculated more than once. Points earned as part of this loyalty program are not redeemable as cash or monetary value.
TRANSFERS AND CLIENT FILES
Any transactions by another customer at online cannot be transferred to a different customer for someone else to obtain Rewards points.
There can be only one customer for each Loving Tan Rewards membership on each Site. Transactions from multiple Customer files cannot be joined into one Loving Tan spend amount. It is your responsibility to ensure that Loving Tan has only one Client file for you. If you suspect that you have more than one Client file, please contact our customer support team.
Any Loving Tan Rewards points cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Loving Tan reward points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent
Any rewards, gifts, benefits or offers communicated as part of the Loving Tan Loyalty Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these Terms and Conditions carefully. Only Loving Tan Reward members who receive our communications are eligible to use and redeem any rewards, gifts, benefits or offers. All offers, gifts, benefits or rewards are not transferable and cannot be redeemed for cash or equivalent.
All Loving Tan Reward gifts, benefits or offers are subject to availability. Loving Tan is not liable for any rewards, gifts, benefits or offers not being available for any reason.
If you have opted-out of receiving our Loving Tan Reward communications you will not eligible to receive any rewards or perks of the program.
Loving Tan reserves the right to change or withdraw the Loyalty Program rewards and giveaways and these terms at any time without notice.
Content will be supplied to you via your email entered at the time of sign up. You must opt-in to receive emails from Loving Tan to receive any email regarding Rewards (this includes sale and promotional emails).
Each major prize pool will have its own set of terms and conditions. Competitions are scheduled at random throughout the calendar year.
SUSPENSION AND/OR TERMINATION
Loving Tan may immediately suspend or terminate your participation in the Reward Program without further notice if you: (a) have breached these Terms and Conditions; (b) have engaged, or may engage, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to Loving Tan, the Rewards Program or your Customer file; (c) have engaged in inappropriate conduct that undermines the reputation or legitimate interests of Loving Tan; (d) have supplied or are attempting to supply false or misleading information to Loving Tan; (e) are selling, assigning, transferring, acquiring, or offering to sell, assign, transfer or acquire any Loving Tan awards, gifts, offers or benefits other than in accordance with these Terms and Conditions; (f) act in a hostile, abusive or aggressive manner towards any Loving Tan staff or any other Customers online; or (g) become bankrupt.
Where your right to participate in the Rewards Program is suspended or terminated, any benefits, rewards and rights you may have at that time under the Loving Tan Rewards Program shall thereby suspend or terminate (as the case may be).
The Customer’s participation in the Rewards Program may be terminated by either Loving Tan or the Customer by providing the other party with at least 30 days written notice.
WARRANTIES AND LIABILITY
All conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or imposed by custom, under the general law or by statute, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under, or pursuant to, the Rewards Program (“Warranties”), are expressly excluded to the extent permitted by law.
Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any condition, warranty or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Competition and Consumer Act 2010 (Cth) or any other national, State or Territory legislation (the “Acts”) where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon the Customer pursuant to any of the Acts, Loving Tan’s’ sole liability for breach of any such condition, warranty or other obligation is limited to:
- in the case of goods, supplying the goods or services again or payment of the cost of having the goods or services supplied again;
- in the case of any claim relating to points, to crediting that number of points to the Customer’s account; or
- in the case of any claim relating to a reward, to crediting the number of points redeemable for that reward to your Reward account.
To the extent permitted by law, Loving Tan will not be liable to the Customer (or any person claiming under or through the Customer) or any third party for:
- any personal injury or death to the Customer or any third person;
- indirect, consequential, incidental, special or exemplary damages, expenses, losses or liabilities;
- the loss, theft or destruction of a Loving Tan reward, gift, offer or benefit; or
- any delay in replacing a reward, gift or benefit or unauthorised use of any reward, gift, benefit or Loving Tan Reward Program, arising out of, relating to or connected to the provision or use of the Loving Tan Reward Program, any reward, gift, offer or benefit or any goods or services supplied by Loving Tan.
Loving Tan shall not be liable to the Customer or third party for any delay or non-performance of its obligations under these Terms and Conditions arising from any cause beyond its control including, without limitation, act of God, governmental act, war, fire, flood, explosion or civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default by or act or omission of a third party provider, hosting or data centre providers or other suppliers or sub-contractors.
Loving Tan expressly reserves the right to change the Loving Tan Rewards program elements (including, but not limited to, expiry dates or the way in which Loving Tan rewards, gifts, benefits or offers are earned and redeemed) or cease running Loving Tan Rewards at any time (without any liability to the Customer or any third party). Loving Tan will use reasonable endeavours to give advance notice to all Customers of any material changes in writing or by otherwise posting it on our website or other channels. If you do not agree to these changes, you may terminate your participation in the Reward Program by providing Loving Tan with at least 30 days’ written notice after the date you received written notice of the changes or the changes were posted on our website or other social media channels.
A notice or communication shall be deemed to be given by Loving Tan to you if it is sent to your email address listed in your Client file or by otherwise posting it on our website or other social media channels.
Please visit our website for the latest version of these Terms and Conditions.
You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the Loving Tan Rewards Program, your participation in the Loving Tan Rewards Program, Loving Tan rewards offered or any other transaction within, or arising out of, the Rewards Program.
If any provision (or part of a provision) of these Terms and Conditions are found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
These Terms and Conditions, and your participation in the Loving Tan Rewards Program, is governed by and will be construed in accordance with the laws of the State of Queensland, Australia irrespective of where the application for your Client file has been completed. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions, and your participation in the Loving Tan Rewards Program, you submit to the non-exclusive jurisdiction of the Courts in the State of Queensland.