Our number one priority is your happiness, which means we always want you feeling confident with your Loving Tan products.
If for any reason, you’re not satisfied, we would love to make things right.
If you’re no longer feeling your purchase, ship it back, and we’ll give you a full refund.
Our promise to you.
- You can return your unused items in their original condition within 30 days from the date of delivery and receive a full refund of the purchased goods.
- If you think your product has a defect, we will send you a replacement or offer you a full refund.
How it works
How to make a Return
All items need to be returned within 30 days from the date of delivery.
1. Locate your order number from your order confirmation or shipping confirmation email.
2. Please send an email to our customer care team at firstname.lastname@example.org with the following details regarding your return.
- Order Number
- Email Address
- Postal Address
- Reason for return
Photos help us understand your issue. We recommend that you include these in your email so we will be able to assist you faster
3. Once approved, our customer care team will assist you in organising your return.
4. Package your items securely including a copy of your Return Form and drop off your return at any Post Office, Post Box or Parcel Locker. It is essential to include your return form so our warehouse knows who is returning the products.
5. Please mark 'Returned Items' clearly on your returns package.
6. Use an insured tracking delivery service to ensure your parcel reaches us safely
7. Send a follow-up email with your tracking information to email@example.com.
Once we have received your return, you will be entitled to a full refund which will not include the cost of the return postage. We cannot refund items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.